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Keeping our promises to pay all valid claims

We’re a life insurer with a proven track record of paying all valid claims. When your journey becomes difficult, you can trust us to deliver on our promise to pay all valid claims because every claim that we pay is our promise kept. In 2022 we paid 92.98% of the total claims submitted.

  • R4.7 billion was paid out for death claims.
  • R500 million was paid out for lump sum disability claims.
  • R760 million was paid out for critical illness claims.
  • R225 million was paid out in income protection claims.

Trusted financial advise to help you through a life insurance claims process

A financial adviser talking to a client about having critical illness, disability and loss of income cover.

Our financial advisers can ensure that you’re comprehensively covered against critical illness, disability, loss of income or death. They’ll be there to guide you through challenging times, like when your world is turned upside down with the loss of a loved one. During this difficult time, it’s important to have a trusted partner who will responsibly guide you through the claims process to make things easier for you.

Our 3-step claim journey

When dealing with a critical illness or disability; or grieving and remembrance, legal matters still need to be taken care of. A process you may not want to face - a process that could seem daunting and overwhelming.

Step 1

Contact us to report your claim

Step 2

Submit the necessary documentation

Step 3

We’ll assess and process the claim

Full disclosure ensures a hassle-free claims payout

A pair of eye glasses placed onto a life insurance policy document on a desk.

By being completely honest upfront, when taking out your life insurance policy, will ensure that when it comes time to submit a claim, it gets paid out without any hassles.

Full disclosure of all required information is important when taking out a policy. Remember to always:
  • Be honest about your smoking and drinking habits.
  • Disclose any medical conditions you’ve had in the past.
  • Disclose any recreational activities that could be potentially dangerous, like deep-sea diving.

A Momentum financial adviser can assist with filling out all the necessary documentation when you take out a policy, as well as help you understand the definitions of different claims events and the different levels of cover.

Learn more about
Life Insurance

How to submit a claim

Are you owed insurance money?

Momentum Trust

Contact Momentum
life insurance

Sales




Business hours are Monday to Friday from 08:00 to 17:00. We're closed on weekends and public holidays.

Client service and policy alterations




Business hours are Monday to Friday from 08:00 to 17:00. We're closed on weekends and public holidays.

Claims



[email protected]
[email protected]
[email protected]


Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number:

+27 11 505 1552

Our business hours are Monday to Friday from 08:00 to 17:00. We’re closed on weekends and public holidays.

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