Keeping our promises to pay all valid claims
Our clients trust us to be there when life takes an unexpected turn. We take that responsibility seriously, and our claims philosophy is built on a simple yet powerful principle: we promise to honour every valid claim.
- We assess your risk profile carefully, ensuring you receive the right cover for your needs.
- We know applying for life insurance can be time-consuming. That's why we're committed to streamlining the process, making getting the cover you need easier.
- We aim to provide peace of mind, knowing you have the proper protection for your unique circumstances.
Trusted financial advise to help you through a life insurance claims process
We proudly uphold a solid reputation for consistently seeking reasons to pay valid claims. In 2023, we paid 93.38% of claims submitted, with no Ombud rulings against our decisions.
Our financial advisers are here to ensure you're fully covered against critical illness, disability, loss of income, or death. They'll compassionately guide you through challenging times and offer much-needed support in handling the claims process.
Our 3-step claim journey
When dealing with a critical illness or disability; or grieving and remembrance, legal matters still need to be taken care of. A process you may not want to face - a process that could seem daunting and overwhelming.
Step 1
Contact us to report your claim
Step 2
Submit the necessary documentation
Step 3
We’ll assess and process the claim
Full disclosure ensures a hassle-free claims payout
By being completely honest upfront, when taking out your life insurance policy, will ensure that when it comes time to submit a claim, it gets paid out without any hassles.
Full disclosure of all required information is important when taking out a policy. Remember to always:
- Be honest about your smoking and drinking habits.
- Disclose any medical conditions you’ve had in the past.
- Disclose any recreational activities that could be potentially dangerous, like deep-sea diving.
A Momentum financial adviser can assist with filling out all the necessary documentation when you take out a policy, as well as help you understand the definitions of different claims events and the different levels of cover.