Wellness Care Centre
When a medical condition affects a member’s ability to work, we step in to help. Our multidisciplinary team brings together medical, forensic, legal, and technical expertise to assess each case comprehensively. We assign a dedicated case manager to every disability claimant who provides personalised guidance and support throughout the claims journey.
We walk alongside the member during challenging times, offering personalised support that respects their dignity and unique recovery journey. Through tailored return-to-work programmes, reskilling opportunities, and dedicated rehabilitation and case management, we help them rebuild their confidence and reintegrate into the workplace successfully.
Our claims management philosophy
We believe that early intervention minimises the impact of an injury or illness for an employee and employer. The sooner we know about a claim, the sooner we can support and assist. This is why we recommend that you send in your claim as early as possible.
We use our extensive network of independent medical practitioners to provide objective information and facilitate the assessment and management of the claims process. Ultimately, we want to ensure that claims are processed quickly and efficiently.
We focus on case management to keep the employee at work with the necessary assistance and support they require, or to get them back to work after an absence, whenever appropriate. During this process, we partner with the employer and employee to make sure the reintegration is successful and sustainable.
The disability claims process
The Wellness Care Centre is here to help employees every step of the way. Follow these steps to claim for disability benefits:
Here’s how we support you
We understand that the disability process can be confusing for employees and employer representatives.
This is why we are actively involved in training representatives on their policy terms and conditions and the process of submitting a claim. We also have material that can be shared with employees to proactively empower them with information about the disability process and what is expected of them.
Contact the Wellness Care Centre
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