How to get pre-authorisation
You can pre-notify for Health Platform Benefits and get pre-authorisation for in-hospital benefits such as hospital admissions, specialised radiology, and doctor’s room procedures in any of the following ways.
Use the Momentum App to get pre-authorisation
Available for iOS, Android users, and Huawei app gallery. Download the Momentum App, log in to your profile, and request pre-notification.
Or use any of our other channels
Use our website
Log in to your Momentum digital profile or use the web chat facility in the bottom left corner.
WhatsApp message
Send us a WhatsApp message.
Call us
Give us a call on 0860 117 859 and a consultant will assist you or use +27 31 573 4008 for international members.
Send an email
Send an email to [email protected].
Business hours are Monday to Friday from 08:00 to 17:00 and Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.
Information you need to give us
For hospital admissions, specialised radiology, and doctor’s room procedures, you need the following details:
- Your membership number.
- The name and details of the patient.
- The reason for hospital admission, procedure, or specialised scan.
- The procedure code (CPT), diagnosis code (ICD-10), and tariff code.
- Date of admission.
- The contact details and practice number of the referring GP.
- The contact details and practice number of the specialist.
- The name and practice number of the hospital or day clinic.
What to do next
Once you have the pre-authorisation details, please give the authorisation number to your service provider.